Refills & Referrals

Refill Policy

Our practice philosophy is to prescribe medication for your child only when medically indicated. We do not prescribe medication, especially antibiotics, without a valid diagnosis.

Please note: if your child has not been seen in our office for over one year we cannot refill any medication.

If your child has been diagnosed with a chronic condition requiring ongoing medication, we will need to see your child in the office regularly. Children taking chronic medications need regular follow up to both monitor the progress of their condition, as well as to identify and manage any adverse side-effects of medication. Although we may check in by phone periodically, some things are better to review in the office, and we want to make sure we’re providing your child the best possible care. Follow up frequency depends on the condition and stability on the current medication. For example, behavioral health and asthma controller medications require “med checks” at least every 4 months when well controlled, where as some other medications can be followed yearly at well checks. Your provider will let you know at the appointment when you’ll need to be seen next.

Requesting refills:

1. Please make sure that the pharmacy we have on file for you is correct prior to submitting your refill request. We communicate electronically with most pharmacies regarding all types of medication. Depending on the pharmacy you choose it may take several hours for them to process your prescription.

2. At the present time we can only process refill requests during business hours. If you need a refill, please submit a refill request through the patient portal. If you are not on our portal yet, please call to leave a message for our staff at 480-860-8488 during normal business hours (8:00 a.m. – 5:00 p.m.), Monday - Friday. Please do not call after hours or on the weekend for prescription refills as our afterhours triage staff do not have access to our refill system.

3. Please allow 48 hours to process your request. Urgent refills of chronic medications will incur a $25 charge for same day service.

Patient Portal Access

Referral Process Instructions

If you have been referred by your provider to a specialist, here is some information to assist in the referral process:

If you and your provider have already chosen a specialist:

The referral order has likely already been sent to that specialist. Please allow 24 hours for that office to receive the referral order. Please call the office to schedule your appointment. The phone number to the specialist is located at the top left of your referral order. If it has been more than 24 hours and the specialist's office has not seen the referral order, please contact our Clinical Coordinator through the patient portal.

If you have yet to choose a specialist:

Your provider has likely given you a list of some referral options. If you need a copy of the list, please contact our Clinical Coordinator using the patient portal so we can send it to you. Please make sure the specialist you choose is contracted with your insurance (by checking your insurance provider’s website). Please call your chosen specialist to schedule an appointment. You may need to bring the printed referral order to your appointment. If your specialist requires an electronic or faxed referral sent from our office, please contact our Clinical Coordinator using the patient portal to complete the referral process.

Some insurance carriers require a paper referral sent to them from our office. Some examples include DDD, AHCCCS, Tricare, Health Net HMO and Banner. If you have one of these insurances, once you have chosen a specialist, please contact our Clinical Coordinator to complete the referral process.

Contacting our Clinical Coordinator:

The preferred method of contacting our Clinical Coordinator is by using our convenient patient portal.

You can submit a referral request to Our Clinical Coordinator at any time using the portal by following these instructions:

1) Log in to your portal account and entering your username and password.

2) Click “Messages” on the left side of options.

3) Click “Compose Message” icon. The message information should look like this:

Message type – “prescriptions and refills”

Prescription – “other topic”

Provider – select the provider ordering referral

Location – should auto-populate

Subject – “referral”

Message – type the patient name, DOB, What Specialist/Office and if you have an appointment date

4) Click “SEND” icon

* Please allow 24 hours for our Clinical Coordinator to respond. If you have not received a response after 24 hours, please send a follow up message through the portal to our Clinical Coordinator.

Patient Portal Access