Office Policies

Office Hours

Monday – Friday, 8am - noon and 1:30 - 5pm
Phones open at 7:30am during peak winter months
Saturday morning appointments for acute illnesses

Consent to Treat

Our office policy is that a parent or legal guardian must accompany a minor (less than 18 years of age) at all times. This is our policy for several reasons:

  • To assure that the information we obtain is correct.
  • Allow you to hear our findings.
  • To have you available to consent to tests or immunizations/procedures.
  • Allow you to learn about the expected course and what complications to watch for.

In today's world of working parents, it is sometimes necessary for nannies, friends, or relatives to bring a child into be seen. It is also sometimes necessary for an older teen of driving age to come by him or her self. In these cases please fill out a Consent to Treat form, or a Power of Attorney form.

Phone Calls

Our Triage Nurse is available Monday through Friday to answer baby care questions, medication questions or to help you decide if your child needs to be seen. If you wish to speak to the doctors, non-emergency calls are answered at the end of the afternoon and, as time permits, between appointments. For a complicated problem, please schedule an appointment. When calling about a sick child, always have a pencil and the number ot your pharmacy ready. As we have limited staff on Saturday, please hold all routine calls until the weekdays.

Medication Refills

In general, please have your pharmacy call our office for medication refills. When calling, please specify dose, time given, and quantity desired. Please allow 1—2 days for processing.

Payments

Our office policy is to collect payment in full for services at time of the visit, including all copays due. We are pleased to accept cash, check, MasterCard, VISA, Discover or American Express, for your convenience. If you need to arrange a payment plan, please contact our billing department.

Fees

Charges for professional visits, procedures, medications, and lab tests are determined based on the time spent, the cost of supplies and the complexity of the problem. Scheduled consultations or well visits cancelled with less than 24 hours notice will be charged to you; missed appointment charges are not covered by insurance plans.

Insurance

For patients who have conventional insurance, we provide a copy of the “Attending Physician’s Statement” for you to submit to your insurance company for reimbursement.

For patients on one of the HMO/PPO plans to which we belong, our contract requires that we submit insurance forms upon receipt of your co-payment (if required) at the time of the visit.

Hospitals

For newborn care, we use Scottsdale Healthcare Shea and Osborn Hospitals. If you plan to deliver at another hospital, ask about our arrangement with other pediatricians there.

For hospitalized care, we use — Scottsdale Healthcare Shea Hospital or Phoenix Children’s Hospital.

Emergencies

We recommend that all parents learn CPR and keep the numbers below handy.

LIFE-THREATENING EMERGENCY
Call 911 for Paramedics
Other true emergencies — go to your nearest emergency room (Scottsdale
Healthcare Shea Hospital). Ask the ER staff to contact our office on arrival.

Poisonings

First, call the Poison Control Center, (602) 253-3334 and then call our office.

After Hours

For urgent problems that can’t wait until the next day (no medication refills or routine questions, please!), call the office number and the answering service will contact the nurse or doctor-on-call. When you call, describe the problem and indicate whether you need your call returned immediately or whether it can wait an hour. Please unblock your telephone by pressing *87! Have your pharmacy number ready and make sure they are open. You may turn the blocking function back on after talking with the physician or nurse by pressing *77.

Urgent Problems

Call our office. If we are out of the office, the answering service will contact us. If an immediate response is needed, please say, "This is an emergency"

Backup Physician/Triage Nurse

For urgent concerns that cannot wait until regular office hours, always call our number, (480) 860-8488.  A Triage Nurse affiliated with Phoenix Children’s Hospital may be on-call for routine problems. There is always a physician back-up if the problem warrants, or if you are not comfortable with the response provided by the Triage Nurse.

Developmental Consultation

For children with suspected problems of behavior or learning (hyperactivity, speech delays, motor coordination problems, learning disability, etc.) we offer extended consultation.  Please be aware that some insurance plans have separate benefits for behavioral health and you may be responsible for additional costs.